Outage in Metronome

Delays in Data Export

Resolved Minor

January 02, 2026 - Started 2 months ago - Lasted about 13 hours

Incident Report

Data exports are delayed for the following models: • alert • billable_metric • customer • customer_plan • customer_alert_history • invoice • invoice_corrections • line_item • sub_line_item • credit_type Fixes have been implemented, and the team is monitoring the delay.

Components affected

Metronome Data Export

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Latest Updates ( sorted recent to last )

MONITORING 2 months ago - at 01/02/2026 05:51PM

Delays in data export for all models except line_item have been resolved. Line items continue to process, and the team will continue to monitor.

MONITORING 2 months ago - at 01/02/2026 12:24PM

Data export remains delayed for the previously mentioned models. The system continues to process the data and the team is monitoring.

IDENTIFIED 2 months ago - at 01/02/2026 07:20AM

Data exports are delayed for the following models:

• alert
• billable_metric
• customer
• customer_plan
• customer_alert_history
• invoice
• invoice_corrections
• line_item
• sub_line_item
• credit_type

Fixes have been implemented, and the team is monitoring the delay.

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