Outage in Metronome
Delays to alerts triggered by Pricing & Packaging changes
Resolved Minor
March 01, 2026 - Started about 2 months ago
- Lasted about 8 hours
Incident Report
We have identified a problem in our infrastructure that is delaying alert triggers when a customer's pricing and packaging is mutated. This includes (but is not limited to) commit purchases and contract changes. Impact began at approximately 18:30 UTC.
As part of our remediation, all affected customers will have their configured alerts evaluated.
Customers actively receiving usage are operating as normal with alerts being evaluated.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
about 2 months ago - at 03/01/2026 08:18PM
Our mitigation was successful and alerts are now processed for the affected customers.
Clients may see webhooks from alarms that were delayed in this time window.
IDENTIFIED
about 2 months ago - at 03/01/2026 06:30PM
We have identified a problem in our infrastructure that is delaying alert triggers when a customer's pricing and packaging is mutated. This includes (but is not limited to) commit purchases and contract changes. Impact began at approximately 18:30 UTC.
As part of our remediation, all affected customers will have their configured alerts evaluated.
Customers actively receiving usage are operating as normal with alerts being evaluated.
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