Outage in Metronome
Delays to alerts triggered by Pricing & Packaging changes
Resolved Minor
March 01, 2026 - Started 5 days ago
- Lasted about 8 hours
Incident Report
We have identified a problem in our infrastructure that is delaying alert triggers when a customer's pricing and packaging is mutated. This includes (but is not limited to) commit purchases and contract changes. Impact began at approximately 18:30 UTC.
As part of our remediation, all affected customers will have their configured alerts evaluated.
Customers actively receiving usage are operating as normal with alerts being evaluated.
Components affected
Metronome AlertsNeed to monitor Metronome outages?
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Latest Updates ( sorted recent to last )
MONITORING
5 days ago - at 03/01/2026 08:18PM
Our mitigation was successful and alerts are now processed for the affected customers.
Clients may see webhooks from alarms that were delayed in this time window.
IDENTIFIED
5 days ago - at 03/01/2026 06:30PM
We have identified a problem in our infrastructure that is delaying alert triggers when a customer's pricing and packaging is mutated. This includes (but is not limited to) commit purchases and contract changes. Impact began at approximately 18:30 UTC.
As part of our remediation, all affected customers will have their configured alerts evaluated.
Customers actively receiving usage are operating as normal with alerts being evaluated.
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