Outage in Metronome

Re-enabling previously unsuccessful threshold billing configurations degraded

Resolved Minor

March 11, 2026 - Started about 1 month ago - Lasted 2 days

Incident Report

When a previously unsuccessful threshold billing configuration on a contract is re-enabled via the v2/contracts/edit API, the configuration does not get enabled. Re-enabling performed through the frontend is confirmed to be working as expected. This affects re-enabling attempts via the API since 3/1/2026. We are currently deploying a fix for credit balance threshold configurations, and will fast-follow with a fix for spend threshold configurations.

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Latest Updates ( sorted recent to last )

MONITORING about 1 month ago - at 03/12/2026 07:44PM

We have deployed the remaining fix for spend threshold billing configurations. Clients are now fully able to re-enable threshold billing configurations through the API.

IDENTIFIED about 1 month ago - at 03/11/2026 11:36PM

When a previously unsuccessful threshold billing configuration on a contract is re-enabled via the v2/contracts/edit API, the configuration does not get enabled. Re-enabling performed through the frontend is confirmed to be working as expected.

This affects re-enabling attempts via the API since 3/1/2026. We are currently deploying a fix for credit balance threshold configurations, and will fast-follow with a fix for spend threshold configurations.

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