Outage in Mews
Bill contains wrong assignee data
Resolved Minor
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Outage Details
We have noticed an issue where the bill close page opens without the up-to-date data for the bill assignee. It can be the first name of a customer is missing or the address is not up-to-date with the customer profile. Please pay close attention to the assignee data on that page and don't close bills if anything is missing. We're working on an immediate fix and then there will be communication about what to do about the already closed bills.
Components affected
Mews OperationsLatest Updates ( sorted recent to last )
MONITORING
over 2 years ago - at 09/01/2022 02:40PM
A fix has been deployed and we're continuing to monitor the situation.
INVESTIGATING
over 2 years ago - at 09/01/2022 10:00AM
We have noticed an issue where the bill close page opens without the up-to-date data for the bill assignee. It can be the first name of a customer is missing or the address is not up-to-date with the customer profile. Please pay close attention to the assignee data on that page and don't close bills if anything is missing. We're working on an immediate fix and then there will be communication about what to do about the already closed bills.
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