Some users are unable to manage Skype Credit and subscriptions

Some users might be experiencing problems when calling mobiles and landlines from Skype

Some users might be experiencing problems when calling mobiles and landlines from Skype

Some users can't spend, gift, or purchase Skype credits or subscriptions, or may be charged twice

Some users can't spend, gift, or purchase Skype credits or subscriptions, or may be charged twice

Some users can't spend, gift, or purchase Skype credits or subscriptions, or may be charged twice

Some users can't spend, gift, or purchase Skype credits or subscriptions, or may be charged twice

Some users can't spend, gift, or purchase Skype credits or subscriptions, or may be charged twice

Some users can't spend, gift, or purchase Skype credits or subscriptions, or may be charged twice

We're continuing to correct the problem caused by the recent change while also removing duplicate charges that users may have received.

We've determined that a recent change is preventing completion of actions involving Skype credits and subscriptions. We're correcting this problem while also removing duplicate charges that users may have received.

We've received reports from some users that they're unable to manage their Skype Credits and subscriptions, or that they've received duplicate charges. We've reviewed these reports and found that services responsible for processing charges aren't performing as expected. We're working to address these issues to prevent further instances of impact as well as determine how to best address the duplicate charges.