Outage in Microsoft Ads
Support ticket creation and communications issues
Resolved MajorIncident Report
Summary AI Generated
Microsoft Ads experienced a 28-minute outage beginning June 23, 2026, at 7:44 PM UTC, during which users were unable to create support tickets via adsupport@microsoft.com. Incoming and outgoing communications for existing support tickets were also intermittently disrupted. The engineering team engaged and resolved the issue.
Starting June 23, 2026, at 7:44 PM UTC, users are not able to create customer tickets by sending email to adsupport@microsoft.com. There are also intermittent issues with incoming and outgoing communications for support tickets. Our engineering team is engaged and actively working on this fix. We apologize for any inconvenience this may have caused.
Components affected
Microsoft Ads Web UITrusted by 1,000+ teams
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