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Outage in Microsoft Ads

Some Boleto payments not applied to customer accounts

Minor
September 24, 2026 - Started 12 days ago
Official incident page

Incident Report

Starting Sep 16, 2026, at 9:18 AM UTC, some customers using Prepay Boleto payment method are not seeing their payments applied to their accounts even after the expected five-day processing period. The impacted accounts may go on hold if no funds are available, potentially impacting ad delivery.

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