Outage in Microsoft Copilot
Users may see intermittent issues with the Microsoft Copilot service
Resolved Major
April 23, 2026 - Started 1 day ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Microsoft Copilot for personal use experienced intermittent service issues for 1.5 hours, with users encountering error messages like "Having trouble with requests" and "I'm sorry, I'm having trouble responding to requests right now," along with infinite loading and complete unresponsiveness. Users reported that Copilot would not load, respond to prompts, or would display spinning indicators without providing responses. Microsoft identified decreased performance on a portion of their infrastructure and investigated recent changes that may have contributed to the impact.
We're observing decreased performance on a portion of infrastructure supporting Microsoft Copilot for personal use and are reviewing any recent changes that could be contributing to the impact.
Components affected
Microsoft CopilotLatest Updates ( sorted recent to last )
1 day ago - at 04/24/2026 02:52AM
Title: Users may see intermittent issues with the Microsoft Copilot service
User impact: Users may see intermittent issues with the Microsoft Copilot service.
More info: Affected users may see the following error messages:
"Having trouble with requests"
"I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit"
Current status: We're observing decreased performance on a portion of infrastructure supporting Microsoft Copilot for personal use and are reviewing any recent changes that could be contributing to the impact.
Next update by: Friday, April 24, 2026, at 5:00 AM UTC
1 day ago - at 04/24/2026 02:24AM
Title: Users may see intermittent issues with the Microsoft Copilot service
User impact: Users may see intermittent issues with the Microsoft Copilot service.
More info: Affected users may see the following error messages:
"Having trouble with requests"
"I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit"
Current status: We're investigating a potential issue with Microsoft Copilot and checking for impact to your organization. We'll provide an update within 30 minutes.
source IsDown
Service outage affecting Windows Copilot
Reports started about 1 hour before official outage was reported
Users report Windows Copilot not responding or unable to take requests, indicating a potential system-wide outage.
Latest Microsoft Copilot outages
Investigating user reports of Microsoft Copilot issues - 2 months ago
Some users may be unable to use Microsoft Copilot prompts - 3 months ago
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