Outage in Microsoft Office 365
Users may be unable to access the OneDrive service through the web browser client
Resolved Major
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Outage Details
Components affected
OneDriveLatest Updates ( sorted recent to last )
Title: Users may be unable to access the OneDrive service through the web browser client
User impact: Users may be unable to access the OneDrive service through the web browser client.
More info: The impacted browser URL was onedrive.live.com.
Access to the OneDrive service using the desktop client, a synchronization client or Office clients weren't impacted.
Final status: After extended monitoring of our load-balancing mitigations, we’ve observed that our service health telemetry remains stable. We’ll continue to closely monitor the environment and apply additional mitigations as needed.
Start time: Thursday, June 8, 2023, at 4:00 PM UTC
End time: Thursday, June 8, 2023, at 7:24 PM UTC
This is the final update for the event.
Title: Users may be unable to access the OneDrive service through the web browser client
User impact: Users may be unable to access the OneDrive service through the web browser client.
More info: The impacted browser URL is onedrive.live.com.
Access to the OneDrive service using the desktop client, a synchronization client or Office clients are not impacted.
Current status: We've applied load-balancing mitigations and telemetry is showing that the service is stable. We continue to apply further mitigations and are closely monitoring the service.
Next update by: Friday, June 9, 2023, at 1:00 AM UTC
Title: Users may be unable to access the OneDrive service through the web browser client
User impact: Users may be unable to access the OneDrive service through the web browser client.
More info: The impacted browser URL is onedrive.live.com.
Access to the OneDrive service using the desktop client, a synchronization client or Office clients are not impacted.
Current status: We're continuing to analyze monitoring telemetry and performing load-balancing processes to provide relief.
Next update by: Thursday, June 8, 2023, at 9:00 PM UTC
Title: Users may be unable to access the OneDrive service through the web browser client
User impact: Users may be unable to access the OneDrive service through the web browser client.
More info: The impacted browser URL is onedrive.live.com.
Access to the OneDrive service using the desktop client, a synchronization client or Office clients are not impacted.
Current status: We've reviewing OneDrive telemetry that captures this impact scenario to determine the source of the service access failures and begin identifying a mitigation plan.
Next update by: Thursday, June 8, 2023, at 7:00 PM UTC
Title: Users may be unable to access the OneDrive service through the web browser client
User impact: Users may be unable to access the OneDrive service through the web browser client.
More info: The impacted browser URL is onedrive.live.com.
Access to the OneDrive service using the desktop client, a synchronization client or Office clients are not impacted.
Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.
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