Investigating user reports of Microsoft Copilot issues

Title: Microsoft Copilot users may be experiencing errors when utilizing Copilot
User impact: Microsoft Copilot users may be experiencing errors when attempting to use Copilot chat.
More info: Users may experience errors when attempting to use Microsoft Copilot that state: “I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit.“
Current status: We’ve isolated the root cause of impact to a portion of infrastructure that controls smart responses, the infrastructure isn't operating at expected thresholds and is resulting in impact. This issue could impact any user attempting to utilize Microsoft Copilot to generate responses. We’re restarting the affected machines and our monitoring shows signs of improvement.
Next update by: Thursday, February 19, 2026, at 3:31 AM UTC

Title: Investigating user reports of Microsoft Copilot issues
User impact: Microsoft Copilot users may be experiencing errors when attempting to use Copilot chat.
Current status: We don't have exact details on impact yet, but we’re investigating reports of users receiving errors when attempting to use Microsoft Copilot. We’re reviewing service telemetry and available reproduction information to determine potential causes of impact and scope. We'll update this message shortly with our latest findings.
This communication serves as a preliminary notification about a potential issue affecting your service.