Outage in Microsoft 365 Consumer
We're looking into a potential problem impacting Microsoft 365 Copilot
Resolved Major
May 05, 2026 - Started 1 day ago
- Lasted about 8 hours
Incident Report
Summary AI Generated
Microsoft 365 Copilot users were unable to select "Allow editing" when using Copilot through Word or Excel, forcing them to only use "Chat mode" for queries. The issue was caused by a recent update that incorrectly marked "Allow editing" and other agent mode functionalities as unavailable to non-premium users. Microsoft deployed a code fix that reached 90% completion during the 7.8-hour incident.
Our fix deployment is currently at 90 percent saturation but is taking longer than expected to complete. We're working to expedite the remainder of our deployment, and we anticipate the code fix to be fully deployed by our next scheduled update.
Components affected
Microsoft 365 Consumer Microsoft CopilotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
1 day ago - at 05/05/2026 05:41PM
Title: Some users may be unable to select "Allow editing" when using Microsoft 365 Copilot through Word or Excel
User impact: Users may be unable to select "Allow editing" when using Copilot through Word or Excel.
More info: Affected users may be unable to click on the drop-down menu to select "Allow editing" and may only be able to utilize "Chat mode" for Copilot queries through Word or Excel.
Current status: Our fix deployment is currently at 90 percent saturation but is taking longer than expected to complete. We're working to expedite the remainder of our deployment, and we anticipate the code fix to be fully deployed by our next scheduled update.
Start time: Friday, May 01, 2026, at 4:17 PM UTC
Next update by: Wednesday, May 06, 2026, at 12:00 AM UTC
1 day ago - at 05/05/2026 04:59PM
Title: Some users may be unable to select "Allow editing" when using Microsoft 365 Copilot through Word or Excel
User impact: Users may be unable to select "Allow editing" when using Copilot through Word or Excel.
More info: Affected users may be unable to click on the drop-down menu to select "Allow editing" and may only be able to utilize "Chat mode" for Copilot queries through Word or Excel.
Current status: We've received reports from a subset of users who have stated they are unable to select "Allow editing" when using Copilot through Word or Excel. We've isolated that a recent update intended to add additional agent functionality for Copilot premium users incorrectly marked "Allow editing" and other agent mode functionalities to be unavailable to non-premium users. We're deploying a code fix to address this and we anticipate the code fix to be fully deployed by our next scheduled update.
Start time: Friday, May 01, 2026, at 4:17 PM UTC
Next update by: Tuesday, May 05, 2026, at 6:00 PM UTC
1 day ago - at 05/05/2026 04:21PM
Title: We're looking into a potential problem impacting Microsoft 365 Copilot
User impact: We're checking for potential impact to your users.
Current status: We're investigating a potential issue with Microsoft 365 Copilot and checking for impact to your organization. We'll provide an update within 30 minutes.
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