Outage in Microsoft Teams

Some users are unable to search, chat or call users in Microsoft Teams Free

Major

April 28, 2026 - Started about 15 hours ago

Incident Report

We've identified a recently deployed backend change is causing new Teams Free users to bypass required onboarding steps, leaving user profiles in an incomplete state. As a result, affected users can not be discovered, connect with others, or successfully complete chat request flows. We're analyzing all our available resources to identify a mitigation plan.

Components affected

Microsoft Teams Free

Latest Updates ( sorted recent to last )

about 15 hours ago - at 04/28/2026 02:12PM

Title: Some users are unable to search, chat or call users in Microsoft Teams Free
User impact: Users are unable to search, chat or call users in Microsoft Teams Free.
More info: Some new users who signed up during the impact window were incorrectly treated as already onboarded, causing onboarding and privacy consent screens to be skipped, their profiles to appear as “Unknown users” to others, and preventing them from being searchable or reliably reachable in chat.
Current status: We've identified a recently deployed backend change is causing new Teams Free users to bypass required onboarding steps, leaving user profiles in an incomplete state. As a result, affected users can not be discovered, connect with others, or successfully complete chat request flows. We're analyzing all our available resources to identify a mitigation plan.
Start time: Wednesday, April 08, 2026, at 6:45 AM UTC
Next update time: Wednesday, April 29, 2026, at 3:30 PM UTC

Latest Microsoft Teams outages

Users may intermittently be unable to join meetings or access Microsoft Teams Free for Windows - about 1 month ago

Some users may experience issues signing into Microsoft Teams Free on mobile iOS and Android devices - 2 months ago

Users may not see other users’ presence status in Microsoft Teams Free - 3 months ago

All users may be unable to access Microsoft Teams Free using a browser - 3 months ago

Some users are unable to download the Microsoft Teams desktop application through the Join Launcher - 3 months ago

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