Some users may be unable to load Microsoft Viva Insights

Title: Some users may be unable to load Microsoft Viva Insights

User impact: Users may have been unable to load Microsoft Viva Insights.

More info: Affected users saw a "Something went wrong. Please refresh the page and try again. If the issue persists, contact your administrator" error message.

Final status: Our investigation determined that in addition to the traffic optimizations, a reversion of an older build version was necessary to restore service. After a period of monitoring, we confirmed impact is remediated.

Scope of impact: Some users attempting to load Microsoft Viva insights may have been impacted.

Start time: Thursday, April 2, 2026, at 4:53 PM UTC

End time: Thursday, April 2, 2026, at 11:30 PM UTC

Root cause: An upstream configuration service on which our service was dependent was performing below acceptable thresholds, resulting in the impact.

Next steps:
- To help prevent similar impact in the future, we're further working with the upstream service to understand the performance issues and what fail safes can be implemented.

This is the final update for the event.

Title: Some users may be unable to load Microsoft Viva Insights

User impact: Users may be unable to load Microsoft Viva Insights.

More info: Affected users see a "Something went wrong. Please refresh the page and try again. If the issue persists, contact your administrator" error message.

Current status: While initial traffic optimizations have shown positive signs of recovery, we continue to see persisting errors that indicate that impact persists at an above expected rate. We're reviewing these errors to evaluate how to best resolve this issue.

Scope of impact: Some users attempting to load Microsoft Viva insights may be impacted.

Start time: Thursday, April 2, 2026, at 4:53 PM UTC

Root cause: An upstream configuration service on which our service is dependent is performing below acceptable thresholds, resulting in the impact.

Next update by: Friday, April 3, 2026, at 12:30 AM UTC

Title: Some users may be unable to load Microsoft Viva Insights

User impact: Users may be unable to load Microsoft Viva Insights.

More info: Affected users will see the following error message:

"Something went wrong

Please refresh the page and try again. If the issue persists, contact your administrator"

Current status: We've confirmed that an upstream configuration service on which our service is dependent is performing below acceptable thresholds, resulting in the impact. We're manually applying traffic optimization measures and observing early signs of recovery. In addition to the traffic optimizations, we're determining whether there are any further actions which can be taken to expedite impact resolution.

Scope of impact: Some users attempting to load Microsoft Viva insights may be impacted.

Start time: Thursday, April 2, 2026, at 4:53 PM UTC

Root cause: An upstream configuration service on which our service is dependent is performing below acceptable thresholds, resulting in the impact.

Next update by: Thursday, April 2, 2026, at 10:00 PM UTC

Title: Some users may be unable to load Microsoft Viva Insights

User impact: Users may be unable to load Microsoft Viva Insights.

More info: Affected users see a "Something went wrong. Please refresh the page and try again. If the issue persists, contact your administrator" error message.

Current status: We're reviewing service health telemetry associated with an upstream service that we suspect is causing impact to Microsoft Viva Insights, as there are service dependencies that are associated with access requests.

Scope of impact: Some users attempting to load Microsoft Viva Insights may be impacted.

Next update by: Thursday, April 2, 2026, at 8:00 PM UTC

Title: Some users may not be able to load Microsoft Viva insights

User impact: Users may not be able to load Microsoft Viva insights.

More info: Affected users will see the following error message:

"Something went wrong

Please refresh the page and try again. If the issue persists, contact your administrator"

Current status: We're investigating a potential issue with Microsoft Viva Insights and checking for impact to your organization. We'll provide an update within 30 minutes.