Some users may be unable to access the admin center or leverage Microsoft Entra to access other Microsoft 365 services

Current status: We're observing recovery in response to our efforts to rebalance traffic across the affected directory infrastructure. We'll continue to closely monitor the environment to ensure withstanding remediation.

This quick update is designed to give the latest information on this issue.

Title: Users may be unable to access the admin center or leverage Microsoft Entra to access other Microsoft 365 services

User impact: Users may be unable to access the admin center or leverage Microsoft Entra to access other Microsoft 365 services.

More info: Some users attempting to access other Microsoft 365 services, including but not limited to Microsoft Teams and Exchange Online, may be unable to authenticate and access the services. Additionally, users may not receive Multi-Factor Authentication (MFA) messages when attempting to sign in.

Affected users may encounter an error stating "We are sorry, something went wrong. Please try refreshing the page in a few minutes. If the problem persists, please visit status.cloud.microsoft for updates regarding known issues."

Current status: Our analysis of diagnostic data associated with the affected directory operations infrastructure is ongoing as we seek to understand the root cause of this issue. In the meantime, we're rebalancing traffic across the affected infrastructure as a near-term mitigation action to provide relief to affected users.

Scope of impact: A portion of users attempting to access the Microsoft 365 services outlined in the 'User impact' and 'More info' sections of this communication may be impacted.

Start time: Wednesday, October 8, 2025, at 4:06 PM UTC

Next update by: Wednesday, October 8, 2025, at 8:00 PM UTC

Current status: We're rebalancing an affected section of dependent service infrastructure as a potential mitigation action.

This quick update is designed to give the latest information on this issue.

Current status: We've identified a potential directory operations issue within a portion of dependent service infrastructure. We're reviewing the diagnostics to determine our next steps.

This quick update is designed to give the latest information on this issue.

Title: Users may be unable to access the admin center or leverage Microsoft Entra to access other Microsoft 365 services

User impact: Users may be unable to access the admin center or leverage Microsoft Entra to access other Microsoft 365 services.

More info: Additionally, users may be unable to receive Multi-Factor Authentication (MFA) messages when attempting to sign in.

Current status: We're investigating reports of an issue in which users may be unable to access the Microsoft 365 admin center or leverage Microsoft Entra to access other Microsoft 365 services. We're reviewing dependent service pathways to identify our initial investigating actions.

Scope of impact: Any users attempting to access the Microsoft 365 admin center or leverage Microsoft Entra to access other Microsoft 365 services may be impacted.

Next update by: Wednesday, October 8, 2025, at 6:00 PM UTC

Title: Investigating user reports of issues with Microsoft 365 services

User impact: We don't have details on impact yet. We're seeing an increase in user reported issues above our alerting threshold.

Current status: We are reviewing service telemetry and available information to determine if there is an issue happening and we'll update this message shortly with our latest findings.

This communication serves as a preliminary notification about a potential issue affecting your service.