Users in the Asia-Pacific region may experience issues with various Microsoft 365 services

Title: Users in the Asia-Pacific region may experience issues with various Microsoft 365 services

User impact: Users in the Asia-Pacific region may experience issues with various Microsoft 365 services.

More info: Users may receive 404 errors when attempting to access Microsoft services from portal.office.com.

Reports indicate that users are unable to access resources from portal.office.com but are able to access Teams, Outlook, and other services directly or through the waffle menu. Affected users are encouraged to attempt these alternative means of accessing our services while we work to remediate the problem.

Additionally, users may be able to access admin portal features and Microsoft 365 services through admin.microsoft.com/AdminPortal/Home.

Users may experience issues with the following Microsoft 365 services:

- Microsoft Teams
- Microsoft Outlook
- Microsoft 365 Copilot
- OneDrive

Current status: Our automated recovery features have taken action to restore service, and our telemetry indicates that service health has improved; however, some users may still be affected. We’re continuing our efforts to isolate the source of impact and fully remediate the issue.

Scope of impact: Any user located in the Asia-Pacific region may experience issues accessing Microsoft 365 services through portal.office.com.

Next update by: Monday, October 27, 2025, at 4:00 AM UTC

Our automated recovery features have taken action to restore service, and our telemetry indicates that service health has improved; however, some users may still be affected. We’re continuing our efforts to isolate the source of impact and fully remediate the issue.

This quick update is designed to give the latest information on this issue.

Title: Users in the Asia-Pacific region may experience issues with various Microsoft 365 services

User impact: Users in the Asia-Pacific region may experience issues with various Microsoft 365 services.

More info: Users may receive 404 errors when attempting to access Microsoft services from portal.office.com.

Additionally, reports indicate that users may experience issues with the following Microsoft 365 services:

- Microsoft Teams
- Microsoft Outlook
- Microsoft 365 Copilot
- OneDrive

Current status: We're continuing to analyze the available telemetry as we work to assess the scope of the problem and isolate the source of impact.

Scope of impact: Any user located in the Asia-Pacific region may experience issues with various Microsoft 365 services.

Next update by: Monday, October 27, 2025, at 2:00 AM UTC

Our telemetry indicates that impact is largely to users hosted in Japan and Australia, though users in other regions may also experience impact.

Initial reports indicate that within Copilot specifically, users are receiving an error message stating, "We are sorry, something went wrong. Please try refreshing the page in a few minutes."

This quick update is designed to give the latest information on this issue.

Title: Users in the Asia-Pacific region may experience issues with various Microsoft 365 services

User impact: Users in the Asia-Pacific region may experience issues with various Microsoft 365 services.

More info: Users may experience issues with the following Microsoft 365 services:
- Microsoft Teams
- Microsoft Outlook
- Microsoft 365 Copilot

Current status: We're reviewing service telemetry logs to better understand the cause of impact and to help inform our next steps.

Scope of impact: Any user located in the Asia-Pacific region may experience issues with various Microsoft 365 services.

Next update by: Monday, October 27, 2025, at 1:30 AM UTC

Title: Users in the Asia-Pacific region may experience issues with various Microsoft 365 services

User impact: Users in the Asia-Pacific region may experience issues with various Microsoft 365 services.

Current status: We're investigating user reports of impact with various Microsoft 365 services, including predominantly Microsoft Teams and Microsoft Copilot (Microsoft 365). We'll provide an update within 30 minutes.