Outage in Microsoft 365
Some users may not receive results when performing searches in SharePoint Online
Minor
May 01, 2026 - Started about 14 hours ago
Incident Report
Title: Some users may not receive results when performing searches in SharePoint Online
User impact: Users may not receive results when performing searches in SharePoint Online.
Current status: We've received multiple user reports of users receiving no results when performing searches within SharePoint Online. We're in the process of analyzing service telemetry in conjunction with browser captures provided by affected users to assist in isolating the root cause of impact and determine our next steps.
Scope of impact: Any users attempting searches in SharePoint Online may not receive results.
Next update by: Friday, May 01, 2026, at 11:00 PM UTC
User impact: Users may not receive results when performing searches in SharePoint Online.
Current status: We've received multiple user reports of users receiving no results when performing searches within SharePoint Online. We're in the process of analyzing service telemetry in conjunction with browser captures provided by affected users to assist in isolating the root cause of impact and determine our next steps.
Scope of impact: Any users attempting searches in SharePoint Online may not receive results.
Next update by: Friday, May 01, 2026, at 11:00 PM UTC
Components affected
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Latest Updates ( sorted recent to last )
about 6 hours ago - at 05/02/2026 01:17AM
Title: Some users may not receive results when performing searches in SharePoint Online
User impact: Users may not receive results when performing searches in SharePoint Online.
Current status: We've identified potential methods to rebalance traffic across alternate infrastructure and are beginning our efforts to test their efficacy. In parallel, our investigation into the root cause is ongoing.
Scope of impact: Any users attempting searches in SharePoint Online may not receive results. This section may be updated as our investigation continues.
Next update by: Saturday, May 02, 2026, at 7:00 PM UTC
about 9 hours ago - at 05/01/2026 10:29PM
Title: Some users may not receive results when performing searches in SharePoint Online
User impact: Users may not receive results when performing searches in SharePoint Online.
Current status: We've identified higher than expected resource usage in the affected environment that is preventing SharePoint Online from providing search results. We're considering methods of rebalancing traffic across alternate infrastructure as a potential means of remediating impact while we investigate the source of this high resource usage.
Scope of impact: Any users attempting searches in SharePoint Online may not receive results.
Next update by: Saturday, May 2, 2026, at 1:30 AM UTC
about 14 hours ago - at 05/01/2026 05:47PM
Title: Some users may not receive results when performing searches in SharePoint Online
User impact: Users may not receive results when performing searches in SharePoint Online.
Current status: We've received multiple user reports of users receiving no results when performing searches within SharePoint Online. We're in the process of analyzing service telemetry in conjunction with browser captures provided by affected users to assist in isolating the root cause of impact and determine our next steps.
Scope of impact: Any users attempting searches in SharePoint Online may not receive results.
Next update by: Friday, May 01, 2026, at 11:00 PM UTC
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