Outage in Microsoft 365
Some users may be unable to access Microsoft OneDrive content and may notice delays or navigation errors
Resolved Minor
July 12, 2026 - Started 6 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
A section of SQL database infrastructure fell below acceptable performance thresholds, causing some internal Microsoft users to experience delays, navigation errors, or inability to access OneDrive content starting July 12, 2026 at 10:20 AM UTC. The incident lasted approximately 1.3 hours and was limited in scope to internal Microsoft users only. Microsoft redirected affected traffic to alternate infrastructure to restore the service.
Title: Potential issues accessing Microsoft OneDrive content
User impact: Users may be unable to access OneDrive content and may notice delays or navigation errors.
Current Status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within one hour.
User impact: Users may be unable to access OneDrive content and may notice delays or navigation errors.
Current Status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within one hour.
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Latest Updates ( sorted recent to last )
6 days ago - at 07/12/2026 10:44AM
Title: Some users may be unable to access Microsoft OneDrive content and may notice delays or navigation errors
User impact: Users may be unable to access OneDrive content and may notice delays or navigation errors.
Current status: We’ve identified that a section of SQL database infrastructure is performing below acceptable performance thresholds and resulting in impact. We’ve redirected user traffic to alternate infrastructure in attempt to restore the service.
Scope of impact: This issue impacts internal Microsoft users only.
Start time: Sunday, July 12, 2026, at 10:20 AM UTC
Root cause: A section of SQL database infrastructure is performing below acceptable performance thresholds and resulting in impact.
Next update by: Sunday, July 12, 2026, at 1:00 PM UTC
6 days ago - at 07/12/2026 10:30AM
Title: Potential issues accessing Microsoft OneDrive content
User impact: Users may be unable to access OneDrive content and may notice delays or navigation errors.
Current Status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within one hour.
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