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This incident has been resolved.
All systems continue to operate smoothly.
At 11:11am PST, performance returned to normal. We continue to work with AWS to determine root-cause.
We have traced the issue to an Amazon AWS load balancer failure. We are on a call with AWS and they are investigating.
Many responses are slow due to a backend database issue. We are investigating and have a potential mitigation in place.
Users report slow performance, timeouts, and inability to load spaces in both desktop and app versions, rendering service unusable.
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