Call Center Service Availability Issues

The DDoS attack impacting access to the web & mobile platforms for some Call Center users has been fully mitigated, and service has remained stable. This incident is now resolved.

We have confirmed there is no evidence of unauthorized access or any customer data compromised: the impact was limited to temporary service availability issues.

We apologize for the disruption and appreciate your patience while our team worked to restore normal operations.

Our team has successfully mitigated the DDoS attack impacting access to the web application. Service availability has been restored, and we are currently monitoring platform performance to ensure stability.

We're currently investigating a temporary service disruption affecting the accessibility on the web & mobile platforms for some Call Center users. This issue is the result of an ongoing DDoS attack, which is impacting availability and performance. Our engineering team is actively mitigating the attack and working to restore full service as quickly as possible.

We apologize for the inconvenience and will provide updates as soon as more information becomes available.