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Outage in MileIQ

Degraded performance due to provider issues

Resolved Minor
June 12, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

We're currently experiencing processing issues with our application. This incident has been traced back to an ongoing situation with one of our providers. The team is working hard to fix this. We apologize to those impacted by the disruption.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 06/12/2025 10:32PM

This has been resolved. Drives and notifications are processing as expected. We apologize for the interruption. If you believe that any drives of your were not tracked correctly, please reach out to support@mileiq.com.

MONITORING 7 months ago - at 06/12/2025 09:07PM

Our providers are recovering and we are seeing our processing succeed. We are actively monitoring the progress and your drives will be showing up in the application.

Our notification provider is also recovering, so you may see a drive without a notification.

IDENTIFIED 7 months ago - at 06/12/2025 08:11PM

Our providers have identified the cause and are fixing it. The impact on our service is delayed drive processing and issues with adding manual drives. Once resolved, drives caught will be processed and available for classification and reporting.

INVESTIGATING 7 months ago - at 06/12/2025 07:13PM

We're currently experiencing processing issues with our application. This incident has been traced back to an ongoing situation with one of our providers. The team is working hard to fix this. We apologize to those impacted by the disruption.

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