Outage in Mimecast

Administration Console Data Display Issue

Resolved Minor
August 08, 2024 - Started 5 months ago - Lasted 1 day

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Outage Details


We are aware that some portions of the Administration Console (i.e. Analysis and Response Center) are experiencing an issue presenting data. Mail flow is not impacted at this time. We are investigating the matter and further updates will be posted here.
Latest Updates ( sorted recent to last )
5 months ago - at 08/08/2024 02:47PM


We are aware that some portions of the Administration Console (i.e. Analysis and Response Center) are experiencing an issue presenting data. Mail flow is not impacted at this time. We are investigating the matter and further updates will be posted here.

5 months ago - at 08/08/2024 04:12PM


We are continuing to investigate the issue related to the Administration Console, we can now confirm this issue also effects API 2.0 integrations and endpoints. Mail flow is not impacted at this time. We will provide more updates as available.

5 months ago - at 08/08/2024 09:27PM


We have identified the issue related to the Administration Console, which is also effecting API 2.0 integrations and endpoints. We are working to resolve the issue and further updates will be posted here as available. Mail flow continues to be unaffected.

5 months ago - at 08/09/2024 02:14AM


We have identified the issue related to the Administration Console, which is also effecting API 2.0 integrations and endpoints. Mail flow continues to be unaffected. We are working to resolve the issue and the next update will be posted here on August 9, 2024 8:30AM UTC.

4 months ago - at 08/09/2024 08:28AM

We have identified the issue related to the Administration Console, which also effects API 2.0 integrations and endpoints. Mail flow continues to be unaffected. We are working to resolve the issue and we will provide further updates as they become available.

4 months ago - at 08/09/2024 10:27AM


We have identified the issue related to the Administration Console, which also effects API 2.0 integrations and endpoints. Mail flow continues to be unaffected.
Mimecast engineering is collaborating closely with a third-party vendor. This is being treated with urgency and requires ongoing engineering effort. We will provide further updates as they become available.

4 months ago - at 08/09/2024 01:32PM


Mitigation efforts are ongoing for the issue related to the Administration Console. We are seeing improvements and remain in contact with the third-party vendor. The matter is being treated with urgency and further updates will be posted here.

4 months ago - at 08/09/2024 04:32PM


As part of our ongoing mitigation efforts, we are now removing all existing API 2.0 applications from the Administration Console. You may begin recreating application keys to restore these connections at any time. Mail flow continues to be unaffected.
Further details on how to recreate applications keys can be found here:
Cloud Gateway: https://community.mimecast.com/s/article/api-integrations-managing-api-2-0-for-cloud-gateway
Cloud Integrated: https://community.mimecast.com/s/article/api-integrations-managing-api-2-0-for-cloud-integrated

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