Outage in Mimecast

South Africa grid, email processing delays

Resolved Minor
December 17, 2025 - Started 2 days ago - Lasted about 4 hours

Incident Report

We believe we have identified the issue affecting email processing in the South Africa grid and are working to resolve it. We will provide further updates as they become available.
Components affected
Mimecast South African Grid

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Latest Updates ( sorted recent to last )
2 days ago - at 12/17/2025 07:51AM

We believe we have identified the issue affecting email processing in the South Africa grid and are working to resolve it. We will provide further updates as they become available.

2 days ago - at 12/17/2025 07:52AM

We believe we have identified the issue affecting email processing in the South Africa grid and are working to resolve it. We will provide further updates as they become available.

2 days ago - at 12/17/2025 08:58AM

We are continuing our efforts to resolve the issue affecting email processing in the South Africa grid. We have observed improvements in service performance. We will provide additional updates as more information becomes available.

2 days ago - at 12/17/2025 10:06AM

We have taken mitigation steps and believe we have resolved the issue affecting email processing in the South Africa grid. The Engineering team is closely monitoring the situation and we will provide further updates as they become available.

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