Outage in Mimecast

Service Degradation - URL Protect and Mail Processing

Resolved Minor
April 02, 2025 - Started about 22 hours ago - Lasted about 6 hours

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Outage Details


We are aware that URL Protection is experiencing a degraded service for some customers hosted on our US grid. In addition, the service disruption is also impacting email processing. We are currently investigating the issue and updates will be posted here as they become available.
Components affected
Mimecast United States Grid
Latest Updates ( sorted recent to last )
about 22 hours ago - at 04/02/2025 04:25PM


We are aware that URL Protection is experiencing a degraded service for some customers hosted on our US grid. In addition, the service disruption is also impacting email processing. We are currently investigating the issue and updates will be posted here as they become available.

about 20 hours ago - at 04/02/2025 06:13PM



We have taken mitigation steps and believe we have solved the issue related to URL Protect links. The Engineering team continues to investigate the email processing degradation. We will provide further updates as they become available.

about 19 hours ago - at 04/02/2025 07:27PM


We believe we have identified the issue affecting email processing for some US-hosted customers and are working to resolve it. URL Protection continues to operate normally. We will provide further updates as they become available.

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