Outage in Mindbody

Mindbody Payment Processing

Resolved Major
September 26, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue impacting Mindbody Payment Processing. Mindbody customers using TSYS Payment Solutions are experiencing issues with payment processing, preventing charges and authorizations from being created, as well as preventing refunds from being issued. We apologize for any inconvenience this may cause and appreciate your patience as our partners work to restore services.
Components affected
Mindbody Payment Processing

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/26/2024 06:37PM

Mindbody customers using TSYS Payment Solutions are no longer experiencing issues with payment processing. We thank you for your patience as our partners worked to restore services.

IDENTIFIED about 1 year ago - at 09/26/2024 05:45PM

We continue to experience an issue impacting Mindbody Payment Processing. Mindbody customers using TSYS Payment Solutions are experiencing issues with payment processing, preventing charges and authorizations from being created, as well as preventing refunds from being issued. We apologize for any inconvenience this may cause and appreciate your patience as our partners work to restore services.

Our partners status page: https://merchant.status.tsys.com/

IDENTIFIED about 1 year ago - at 09/26/2024 03:34PM

We are investigating an issue impacting Mindbody Payment Processing. Mindbody customers using TSYS Payment Solutions are experiencing issues with payment processing, preventing charges and authorizations from being created, as well as preventing refunds from being issued. We apologize for any inconvenience this may cause and appreciate your patience as our partners work to restore services.

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