Outage in Mindbody

Mindbody Automatic SEPA and Direct Debit Payments

Resolved Minor
February 03, 2025 - Started 9 months ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified an issue impacting Mindbody Payment Processing. Some Mindbody customers may see declines in their autopay detail report for Direct Debit and SEPA automatic payments. We are currently working to implement a fix and restore any failed automatic payments. As a workaround, to successfully process these declined automatic payments, please rerun them manually through the autopay detail report. Thank you for your patience while we work to restore services. Our next update will be at 4:00AM PT.
Components affected
Mindbody Payment Processing

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/03/2025 04:41PM

All failed direct debit and SEPA autopays have been successfully reprocessed. Thank you for your patience while we worked to restore services.

MONITORING 9 months ago - at 02/03/2025 01:53PM

Our engineering teams have successfully implemented a fix. We are currently working to restore any failed automatic payments affected by this issue.

Thank you for your patience while we work to restore services. Our next update will be at 9:00AM PT.

IDENTIFIED 9 months ago - at 02/03/2025 10:35AM

We have identified an issue impacting Mindbody Payment Processing. Some Mindbody customers may see declines in their autopay detail report for Direct Debit and SEPA automatic payments. We are currently working to implement a fix and restore any failed automatic payments.

As a workaround, to successfully process these declined automatic payments, please rerun them manually through the autopay detail report.

Thank you for your patience while we work to restore services. Our next update will be at 4:00AM PT.

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