Outage in Mindbody

Mindbody Payment Processing - Mindbody Payments

Resolved Minor
July 24, 2025 - Started 2 months ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently monitoring an issue impacting Mindbody customers with Mindbody Payments as their payment processor. Between 9:30AM to 10:00AM PT, Mindbody customers with Mindbody Payments as their payment processor, received an error when attempting to process card not present sales (where the physical card or mobile device was not present). We have identified the issue occurred due to an upstream payment processor. Thank you for your patience while we work with the upstream payment processor to ensure system stability.
Components affected
Mindbody Payment Processing
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 07/25/2025 02:26AM

We have worked with the upstream payment processor to ensure system stability for Mindbody Payments. Thank you for your patience while we worked with the vendor to restore services.

MONITORING 2 months ago - at 07/24/2025 05:18PM

We are currently monitoring an issue impacting Mindbody customers with Mindbody Payments as their payment processor.

Between 9:30AM to 10:00AM PT, Mindbody customers with Mindbody Payments as their payment processor, received an error when attempting to process card not present sales (where the physical card or mobile device was not present).

We have identified the issue occurred due to an upstream payment processor. Thank you for your patience while we work with the upstream payment processor to ensure system stability.

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