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Outage in Mindbody

Mindbody / Mindbody Payment Processing

Resolved Minor
October 26, 2026 - Started 11 days ago - Lasted 3 days

Incident Report

Summary AI Generated

A third-party provider issue caused delayed payouts for Mindbody merchants using the TSYS payment processor, affecting transaction batches from October 23–26, 2026. Deposits were delayed beyond the normal payout schedule, with impacted merchants facing waits of one to two or more business days. TSYS worked to release the delayed batches in cycles throughout October 28–29, 2026, with remaining deposits expected to clear by October 29.

We have identified an issue with a third-party upstream provider impacting TSYS customers. Mindbody customers using the TSYS processor may experience a 1 to 2 business day delay in payouts for some transactions from batch dates 10/23/2026 to 10/24/2026.

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Latest Updates ( sorted recent to last )
MONITORING 9 days ago - at 10/28/2026 11:03PM

The TSYS payment processor is continuing to work on the funding cycles for the delayed deposits from batch dates 10/23/2026 - 10/26/2026.

Some merchants may have received their deposits today, and remaining batches are expected to be deposited tomorrow, 10/29/2026.

We appreciate your patience while we continue to monitor the issue. We will provide updates as more information becomes available.

MONITORING 9 days ago - at 10/28/2026 06:11PM

We've received an update from the TSYS processor regarding the delayed deposits for batch dates 10/23/2026 through 10/26/2026. The processor is working on releasing impacted batches in cycles:

• 8AM EST
• 2PM EST
• 5PM EST


If your deposit did not arrive with an earlier batch, it may be included in a batch released later today. We appreciate your patience.

MONITORING 10 days ago - at 10/27/2026 07:15PM

We have identified an issue with a third-party upstream provider impacting TSYS customers. Some Mindbody customers using the TSYS processor may experience a delay in payouts for some transactions from batch dates 10/23/2026 - 10/26/2026. The processor has advised that impacted merchants should see funds for these transactions as early as Wednesday, 10/28/2026.

We will continue to monitor this issue and provide updates as more information becomes available. We appreciate your patience.

MONITORING 11 days ago - at 10/26/2026 10:48PM

We have identified an issue with a third-party upstream provider impacting TSYS customers. Mindbody customers using the TSYS processor may experience a 1 to 2 business day delay in payouts for some transactions from batch dates 10/23/2026 to 10/24/2026.

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