Outage in Mindbody
Branded Web Manager and App Checkout Issues
Resolved Minor
October 05, 2026 - Started 6 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
A 1.3-hour incident disrupted checkout functionality across Mindbody's Branded Web, Branded App, and Mindbody App, while also rendering the Branded Web Manager inaccessible. Customers were unable to complete purchases during this period. Checkout services recovered and the Branded Web Manager was restored, with full recovery expected shortly after.
We have identified an issue affecting the Branded Web Manager and checkouts on Branded Web, the Mindbody App, and the Branded App.
The Branded Web Manager is currently inaccessible, and customers may be unable to complete checkouts through Branded Web, the Branded App, and the Mindbody App.
Our teams are actively working to resolve the issue. We will provide further updates as more information becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
6 days ago - at 10/05/2026 11:42AM
Checkout services across the Branded App, Mindbody App, and Branded Web are recovering, and the Branded Web Manager is now accessible.
We are expecting a full recovery soon and will continue to monitor the situation closely.
IDENTIFIED
6 days ago - at 10/05/2026 11:02AM
We have identified an issue affecting the Branded Web Manager and checkouts on Branded Web, the Mindbody App, and the Branded App.
The Branded Web Manager is currently inaccessible, and customers may be unable to complete checkouts through Branded Web, the Branded App, and the Mindbody App.
Our teams are actively working to resolve the issue. We will provide further updates as more information becomes available.
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