Outage in Mindbody

Booker Payment Processing

Resolved Minor
June 03, 2025 - Started 4 months ago - Lasted about 21 hours
Official incident page

Incident Report

We are currently investigating an issue impacting Booker Payment Processing. Booker Version 2 customers are experiencing slower than normal page load times and errors when attempting to process payments through the Booker Web Software. Thank you for your patience while we work to restore services. Our next update will be at 1:30PM PT.
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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/04/2025 04:41PM

Our engineering teams have successfully implemented a fix and all Booker payments are processing as expected. Thank you for your patience while we worked to restore services!

IDENTIFIED 4 months ago - at 06/03/2025 09:14PM

Our engineering teams are continuing to implement a fix. We have identified some payment transactions are now processing through normal load times. Thank you for your patience while we work to restore services. Our next update will be on Wednesday, June 4, 2025 at 12:00PM PT.

IDENTIFIED 4 months ago - at 06/03/2025 08:32PM

We have identified the issue and our engineering teams are working to implement a fix. Thank you for your patience while we work to restore services. Our next update will be at 2:30PM PT.

INVESTIGATING 4 months ago - at 06/03/2025 07:37PM

We are currently investigating an issue impacting Booker Payment Processing. Booker Version 2 customers are experiencing slower than normal page load times and errors when attempting to process payments through the Booker Web Software. Thank you for your patience while we work to restore services. Our next update will be at 1:30PM PT.

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