Outage in Mindbody
Mindbody Payments Issue
Resolved Minor
May 27, 2026 - Started about 14 hours ago
- Lasted 31 minutes
Incident Report
Summary AI Generated
Mindbody experienced a payments portal access issue where merchants could not access the payments portal through the main dropdown menu in the upper right corner. The issue was identified and resolved by engineers within 31 minutes, while merchants could still access the payments portal through an alternative path via the POS screen during the incident.
Engineers have identified and working to resolve an issue impacting Mindbody Payments customers. At this time, Merchants are unable to access the payments portal via the drop-down menu when clicking on their name in the upper right corner. Merchants can however access the payment portal through the POS screen by clicking "More" and selecting "Payments Portal" from that drop-down menu.
The next update will be made at 12:30PM PT or as information becomes available.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 14 hours ago - at 05/27/2026 06:04PM
Engineers have identified and working to resolve an issue impacting Mindbody Payments customers. At this time, Merchants are unable to access the payments portal via the drop-down menu when clicking on their name in the upper right corner. Merchants can however access the payment portal through the POS screen by clicking "More" and selecting "Payments Portal" from that drop-down menu.
The next update will be made at 12:30PM PT or as information becomes available.
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