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Outage in Mindbody

Identified – Checkout issues on Branded Web

Resolved Minor
May 18, 2026 - Started about 23 hours ago - Lasted about 2 hours

Incident Report

Summary AI Generated

Mindbody experienced a checkout issue on Branded Web where consumers encountered a black screen displaying transaction details after selecting a payment method, preventing purchase completion. The problem affected businesses using a specific version of the Branded Web checkout flow across various payment methods. The incident lasted 2 hours with teams actively working to restore normal service.

We have identified an issue preventing some consumers from completing their purchase on Branded Web. After selecting a payment method during checkout, a black screen may appear displaying transaction details, which prevents checkout from completing. The impact is limited to businesses using a specific version of the Branded Web checkout flow and affects various payment methods. Our teams are actively working to resolve the issue and restore normal service as quickly as possible. We will share further updates here as more information becomes available.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 23 hours ago - at 05/18/2026 07:35AM

We have identified an issue preventing some consumers from completing their purchase on Branded Web.

After selecting a payment method during checkout, a black screen may appear displaying transaction details, which prevents checkout from completing.

The impact is limited to businesses using a specific version of the Branded Web checkout flow and affects various payment methods.

Our teams are actively working to resolve the issue and restore normal service as quickly as possible. We will share further updates here as more information becomes available.

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