The 3rd party upstream payment processor has identified the cause of increased Visa and MasterCard declines for Mindbody Payments customers and working to resolve the issue.
Mindbody customers in the EUR region using Mindbody Payments may experience an "Invalid account number" or "Invalid credentials" decline code when attempting to process Visa or MasterCard credit cards.
We will continue to provide updates as received to this issue. In the meantime, if you experience an invalid decline, please reach out to your card issuer or wait until the issue has been resolved.
We've identified a 3rd party upstream payment processor experiencing an issue. Mindbody customers in the EUR region using Mindbody Payments may experience an "Invalid account number" or "Invalid credentials" decline code when attempting to process Visa or MasterCard credit cards.
We will provide updates as received to this issue. In the meantime, if you experience an invalid decline, please reattempt to process or wait until the issue has been resolved.
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5850 services available
Integrations with