Learners unable to access modules intermittently & discrepancy in module assignment count on the UI

The issue has now been addressed and the Mindtickle platform is now fully operational. All the modules are running as expected.

A fix has been implemented and we are monitoring the results.

The impact has now been isolated to two modules - ILT & Assessment:

1. The creation flow for ILT & Assessment is unblocked and admins are now able to create these modules.
2. Restoration of existing ILT & Assessment modules is underway. We are doing a dry run to test the fix to restore these modules.

We expect the fix to take approximately 3-4 hours to complete. We will share an update as soon as possible. We apologize for the inconvenience caused.

The team is actively addressing the issue to ensure the accessibility of Assessment and ILT modules. The anticipated timeframe for the fix is approximately 4 hours.

Additionally, we've implemented a platform-wide banner to notify users about the ongoing concern. Rest assured, we will provide an update once the fix undergoes testing.

We sincerely apologize for any inconvenience this may have caused and thank you for your patience.

1. A fix has been deployed. This will allow users to access Course, Quick update, Missions & Quests.

2. Fix in progress for users accessing ILT and Assessment modules. We should have an update in the next couple of hours.

We are testing a possible fix that would help resolve this concern. We should be able to complete the testing in the next 60 minutes. Once it is successful, we will be able to push it to production. We apologize for the inconvenience caused.

We have identified the issue and are in the process of implementing a fix. We will share an update in the next 30-45 mins.

We are continuing to investigate this issue.

Several learners on the Mindtickle platform are unable to access the modules intermittently. Along with this, there is a discrepancy in the module assignment count of the UI. We are currently investigating the issue.