Outage in Mindtickle

Intermittent failures observed in bulk operations and invitation workflows

Resolved Minor
November 27, 2024 - Started 11 months ago - Lasted about 6 hours
Official incident page

Incident Report

Since 07:06 PT, Nov 27, 2024, we have observed intermittent failures for some bulk operations and invitation workflows. Below are the flows that are impacted. 1. Module-related bulk operations from series page [copy, publish, move, mirror] 2. Invitation: manual & invite during publish / mirror 3. Certification: delay in delivery of system-based certificates 4. Bulk Uploads The team is investigating the issue and we will share an update shortly.
Components affected
Mindtickle Reporting API Mindtickle Asset Hub Mindtickle In-Platform Analytics Mindtickle Content Centre Mindtickle Mission Mindtickle Login Mindtickle Learning Site Mindtickle Instructor-Led Training Mindtickle User Sync Mindtickle Coaching Sessions Mindtickle Course / Quick-Update / Assessment Mindtickle Admin Site Mindtickle Mobile App Mindtickle Rule Automation Mindtickle Call AI Mindtickle Spaced Reinforcement Mindtickle Notifications Mindtickle Platform

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/27/2024 11:46PM

The incident has been resolved and the system is now back to normal.

INVESTIGATING 11 months ago - at 11/27/2024 06:06PM

Since 07:06 PT, Nov 27, 2024, we have observed intermittent failures for some bulk operations and invitation workflows. Below are the flows that are impacted.

1. Module-related bulk operations from series page [copy, publish, move, mirror]
2. Invitation: manual & invite during publish / mirror
3. Certification: delay in delivery of system-based certificates
4. Bulk Uploads

The team is investigating the issue and we will share an update shortly.

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