Increased error rates for select customers on Mindtickle platform due to AWS Outage in US-East-1

The incident has been resolved, and the Mindtickle platform is now operating normally. We continue to closely monitor performance to ensure everything remains stable.

A fix is in place and we are seeing a huge improvement in the platform performance. Most of the workflows of the Mindtickle platform are now functioning normally. We are still continuing to monitor the situation and will provide an update once this is fully resolved.

As per AWS, their internal subsystems are now showing early signs of recovering in a few Availability Zones (AZs) in the US-EAST-1 Region. They are now applying mitigations to the remaining AZs at which point we expect launch errors and network connectivity issues to subside. We will share an update once the AWS team has applied the mitigations and we have verified at our end.

There has been a second surge of error rates and latencies reported due to an AWS outage in the US-East-1 region. The AWS team is actively working on this and we are monitoring the status closely.

Though the platform is up and some features are working, select customers and users may face intermittent failues in accessing the platform. We will keep updating the status page as soon as we receive updates from AWS.

We apologize for the inconvenience caused here.