Outage in Mintra

Virtual ECDIS Simulators Unavailable

Major
September 25, 2025 - Started about 11 hours ago
Official incident page

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Outage Details

We are aware of issues surrounding the use of the Virtual ECDIS for Type-Specific Training. Users may encounter an error "You don't have access to this page" on a selection of virtual machines when attempting to open practice mode. User may also see the incorrect virtual machine assignment within their ECDIS course enrolment. Our teams are aware and are currently investigating this.
Components affected
Mintra ECDIS/Free Play
Latest Updates ( sorted recent to last )
MONITORING about 9 hours ago - at 09/25/2025 10:45AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 11 hours ago - at 09/25/2025 09:22AM

We are aware of issues surrounding the use of the Virtual ECDIS for Type-Specific Training.

Users may encounter an error "You don't have access to this page" on a selection of virtual machines when attempting to open practice mode.

User may also see the incorrect virtual machine assignment within their ECDIS course enrolment.

Our teams are aware and are currently investigating this.

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