Outage in Mintra

Virtual ECDIS Simulators Unavailable

Resolved Major

September 25, 2025 - Started 6 months ago - Lasted 1 day
Official incident page

Incident Report

We are aware of issues surrounding the use of the Virtual ECDIS for Type-Specific Training. Users may encounter an error "You don't have access to this page" on a selection of virtual machines when attempting to open practice mode. User may also see the incorrect virtual machine assignment within their ECDIS course enrolment. Our teams are aware and are currently investigating this.

Components affected

Mintra ECDIS/Free Play

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 09/26/2025 10:31AM

This incident has been resolved.

MONITORING 6 months ago - at 09/25/2025 10:45AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 6 months ago - at 09/25/2025 09:22AM

We are aware of issues surrounding the use of the Virtual ECDIS for Type-Specific Training.

Users may encounter an error "You don't have access to this page" on a selection of virtual machines when attempting to open practice mode.

User may also see the incorrect virtual machine assignment within their ECDIS course enrolment.

Our teams are aware and are currently investigating this.

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