Outage in Mintra
Trainingportal User Visibility
Resolved MajorIncident Report
Some users may temporarily not be visible when searching as an administrator.
The accounts are, however, still present and we are investigating as a priority.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 09/30/2025 07:38PM
This incident has been resolved.
IDENTIFIED
3 months ago - at 09/30/2025 07:53AM
A fix has been implemented and users are being reindexed by the system.
Accounts should be becoming visible to administrators and will continue to improve throughout the morning.
There is still no impact to student access.
IDENTIFIED
3 months ago - at 09/29/2025 07:32PM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 months ago - at 09/29/2025 05:00PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 months ago - at 09/29/2025 02:34PM
Some users may temporarily not be visible when searching as an administrator.
The accounts are, however, still present and we are investigating as a priority.
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