Outage in Miovision

Excel reporting issue for Onboard studies in Miovision One

Resolved Major

April 21, 2026 - Started 9 days ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Valued Customers, We are currently investigating an issue with Excel reports generated from Miovision One Onboard studies (both Onboard ATRs and Onboard Pathways). We are actively investigating the root cause and are working diligently toward a resolution. In the meantime, we recommend using the CSV version of the reports as those are generating correctly. Please continue to monitor this page for further updates. We appreciate your patience and continued support.

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 04/21/2026 09:16PM

A fix has been implemented and users should now be able to download new files from Miovision One and successfully open them in Excel.

INVESTIGATING 9 days ago - at 04/21/2026 08:26PM

Dear Valued Customers,

We are currently investigating an issue with Excel reports generated from Miovision One Onboard studies (both Onboard ATRs and Onboard Pathways). We are actively investigating the root cause and are working diligently toward a resolution. In the meantime, we recommend using the CSV version of the reports as those are generating correctly. Please continue to monitor this page for further updates.

We appreciate your patience and continued support.

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