Identification of a technical impacting issue

We are pleased to inform you that our Engineering teams have successfully addressed the technical issue that was impacting our services. Our systems are now stable, and we are closely monitoring the situation to ensure everything remains running smoothly. We appreciate your patience and understanding throughout this incident, and we are committed to providing you with a reliable and uninterrupted experience. Should you encounter any further issues or have any questions, please don't hesitate to reach out to our Customer Support team.

Thank you for your continued trust in our services.

Best regards,
Miovision Customer Support Team

We want to inform you that our Engineering teams have identified an issue with SmartLink VPN being unable to reconnect once it disconnects. The team has identified and deployed a fix for any currently affected units.

The root cause was a DNS root key switch. If a SmartLink loses VPN connectivity, its DNS lookup will fail and the unit will stay offline. Devices which maintain VPN connectivity remain online.

If you experience an issue where a SmartLink is offline and has not reconnected, please inform the Support Team and we will investigate the device.

Please note this affects SmartLink devices only and not Core or CoreDCM.

We want you to know that your satisfaction is paramount to us, and we appreciate your understanding during this time.

Thank you for your continued trust in our services.

Best regards,
Miovision Customer Support Team