Outage in Mistral Data

Mistral Data Identity Issues

Resolved Minor
October 02, 2025 - Started 29 days ago - Lasted about 2 hours
Official incident page

Incident Report

We have have identified an issue with our Single Sign-On Services (Identity), some customers may be unable to reach the portal and applications. We apologise for any inconvenience and will post another update as soon as we learn more.
Components affected
Mistral Data Network Rail Fault Reporter Application Mistral Data Document Distribution Application Mistral Data Solano Mistral Data Solano Dynamic Reporting System Mistral Data Ventoux Mistral Data Zonda Mistral Data Berth Maps Mistral Data Sarma Mistral Data Sirocco Mistral Data TPE Fault Reporter Application Mistral Data SWR Electronic Data (ED) Application Mistral Data Facility Fault Reporting Application

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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 10/02/2025 01:21PM

This incident has been resolved.

MONITORING 29 days ago - at 10/02/2025 11:56AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 29 days ago - at 10/02/2025 11:05AM

We have have identified an issue with our Single Sign-On Services (Identity), some customers may be unable to reach the portal and applications.
We apologise for any inconvenience and will post another update as soon as we learn more.

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