Outage in MIT IS&T

ServiceNow Ticket Generation

Resolved Minor
January 09, 2025 - Started 11 days ago - Lasted about 21 hours
Official incident page

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Outage Details

Emails sent to teams using ServiceNow ticketing queues on Thursday, January 9, between 12:00 a.m. - 10:00 a.m. EST were not generating tickets as expected. Ticket generation for newly received emails has been restored. Any emails sent during the outage window (that did not generate ServiceNow tickets) have been reprocessed to generate their respective ServiceNow tickets. IS&T is continuing to monitor the situation.
Components affected
MIT IS&T Administrative Services
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 01/10/2025 02:18PM

This incident has been resolved.

MONITORING 11 days ago - at 01/09/2025 05:14PM

Emails sent to teams using ServiceNow ticketing queues on Thursday, January 9, between 12:00 a.m. - 10:00 a.m. EST were not generating tickets as expected. Ticket generation for newly received emails has been restored. Any emails sent during the outage window (that did not generate ServiceNow tickets) have been reprocessed to generate their respective ServiceNow tickets. IS&T is continuing to monitor the situation.

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