Outage in MIT IS&T
SAP Infrastructure Incident
Resolved MajorIncident Report
We are currently experiencing unplanned downtime affecting SAP services. The following systems are impacted: SAPGUI, Atlas, SAP Mobile (Facilities), and NetWeaver. IS&T and SAP are actively investigating and working to restore service.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 12/20/2025 07:00PM
This incident is resolved. All systems are online and all data is restored. If you encounter any issues, please contact servicedesk@mit.edu
MONITORING
5 days ago - at 12/20/2025 03:41PM
Full connectivity has been restored; both primary and backup connections have been successfully patched. Users can now access SAP systems without limitation.
Batch processes and data warehouse refresh are currently underway. We will update when these activities have concluded.
INVESTIGATING
6 days ago - at 12/19/2025 09:52PM
We are currently experiencing unplanned downtime affecting SAP services. The following systems are impacted: SAPGUI, Atlas, SAP Mobile (Facilities), and NetWeaver. IS&T and SAP are actively investigating and working to restore service.
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