[ONGOING] MITTO'S INCIDENT NOTIFICATION

We have not seen any active issues up to this point, all systems are fully operational. Our team will continue to monitor all services closely.

We are continuing to monitor for any further issues.

Service Restoration Update - 15 Aug 2026 – 21:11 CEST

Service has been tentatively restored at our Equinix datacentre, and message delivery is now resuming. Our teams continue to monitor the environment closely and are working through the remaining message backlog.
We will provide further updates as stability is confirmed.

We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 15 Aug 2026 – 20:29 CEST

Mitigation & Planned Actions
• First leak isolation — Completed
• Second leak isolation — Completed and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — Completed
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chillers 7, 8, and 9 Restoration — Completed
• Additional chiller vendors en route — Completed
• Restoration of cooling to the affected areas of second floor (Module 215) — In Progress

Suspected Initial Cause
The suspected initial cause is a cooling system failure due to a leak in the chilled water system.

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 15 Aug 2026 – 20:02 CEST

Mitigation & Planned Actions
• First leak isolation — Completed
• Second leak isolation — Completed and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — Completed
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chillers 7, 8, and 9 Restoration — Completed
• Additional chiller vendors en route — Completed
• Restoration of cooling to the affected areas of second floor (Module 215) — In Progress

Suspected Initial Cause
The suspected initial cause is a cooling system failure due to a leak in the chilled water system.

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 15 Aug 2026 – 19:35 CEST

Mitigation & Planned Actions
• First leak isolation — Completed
• Second leak isolation — Completed and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — Completed
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chillers 7, 8, and 9 Restoration — Completed
• Additional chiller vendors en route — Completed
• Restoration of cooling to the affected areas of second floor (Module 215) — In Progress

Suspected Initial Cause
The suspected initial cause is a cooling system failure due to a leak in the chilled water system.

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 15 Aug 2026 – 19:05 CEST

Mitigation & Planned Actions
• First leak isolation — Completed
• Second leak isolation — Completed and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — Completed
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chillers 7, 8, and 9 Restoration — Completed
• Additional chiller vendors en route — Completed
• Restoration of cooling to the affected areas of second floor (Module 215) — In Progress

Suspected Initial Cause
The suspected initial cause is a cooling system failure due to a leak in the chilled water system.

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 15 Aug 2026 – 18:39 CEST

Mitigation & Planned Actions
• First leak isolation — Completed
• Second leak isolation — Completed and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — Completed
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chillers 7, 8, and 9 Restoration — Completed
• Additional chiller vendors en route — Completed
• Restoration of cooling to the affected areas of second floor (Module 215) — In Progress

Suspected Initial Cause
The suspected initial cause is a cooling system failure due to a leak in the chilled water system.

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 15 Aug 2026 – 18:06 CEST

Mitigation & Planned Actions
• First leak isolation — Completed
• Second leak isolation — Completed and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chiller test run (one chiller at a time) — In Progress
• Additional chiller vendors en route - Completed

The suspected initial cause is a cooling system failure due to a leak in the chilled water system.
We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 15 Aug 2026 – 17:39 CEST

Mitigation & Planned Actions
• First leak isolation — Completed
• Second leak isolation — Completed and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chiller test run (one chiller at a time) — In Progress
• Additional chiller vendors en route - Completed

The suspected initial cause is a cooling system failure due to a leak in the chilled water system.
We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 15 Aug 2026 – 17:09 CEST

Mitigation & Planned Actions
• First leak isolation — Completed
• Second leak isolation — Completed and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chiller test run (one chiller at a time) — In Progress
• Additional chiller vendors en route - In Progress

The suspected initial cause is a cooling system failure due to a leak in the chilled water system.

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 15 Aug 2026 - 16:31 CEST

Mitigation & Planned Actions
• First leak isolation — Completed
• Second leak isolation — Completed and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chiller test run (one chiller at a time) — In Progress
• Additional chiller vendors en route - In Progress

The suspected initial cause is a cooling system failure due to a leak in the chilled water system.

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 15 Aug 2026 - 16:04 CEST
Mitigation & Planned Actions
• First leak isolation — Completed
• Second leak isolation — Completed and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chiller test run (one chiller at a time) — In Progress

The suspected initial cause is a cooling system failure due to a leak in the chilled water system.

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 2026-08-15 15:42 CEST

Mitigation & Planned Actions
• First leak isolation — Completed
• Second leak isolation — Completed and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chiller test run (one chiller at a time) — In Progress

Suspected Initial Cause
The suspected initial cause is a cooling system failure due to a leak in the chilled water system.

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses.
We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 2026-08-15 15:17 CEST

Mitigation & Planned Actions
• First leak closure — Isolated
• Second leak closure — Isolated and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chiller test run (one chiller at a time) — In Progress

Suspected Initial Cause
The suspected initial cause is a cooling system failure due to a leak in the chilled water system.

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses.
We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 2026-08-15 14:53 CEST

Mitigation & Planned Actions
• Leak closure — Completed
• Second leak closure — Isolated and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chiller test run (one chiller at a time) — In Progress

Suspected Initial Cause
The suspected initial cause is a cooling system failure due to a leak in the chilled water system.

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses.
We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 2026-08-15 14:20 CEST

Mitigation & Planned Actions
• Leak closure — Completed
• Second leak closure — Isolated and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chiller test run (one chiller at a time) — In Progress

Suspected Initial Cause
The suspected initial cause is a cooling system failure due to a leak in the chilled water system.

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses.
We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 2026-08-15 13:53 CEST

Mitigation & Planned Actions
• Leak closure — Completed
• Second leak closure — Isolated and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chiller test run (one chiller at a time) — In Progress

Suspected Initial Cause
The suspected initial cause is a cooling system failure due to a leak in the chilled water system.

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses.
We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 2026-08-15 13:24 CEST

Mitigation & Planned Actions
• Leak closure — Completed
• Second leak closure — Isolated and Investigation In Progress
• Chilled water refilling — Completed
• Second chilled water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — Completed
• Chiller test run (one chiller at a time) — Planned
Suspected Initial Cause
The suspected initial cause is a cooling system failure due to a leak in the chilled water system.

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses.
We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 2026-08-15 12:57 CEST

Mitigation & Planned Actions
• Leak closure — Completed
• Second leak closure — Isolated and Investigation In Progress
• Chiller water refilling — In Progress
• Second chiller water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Buffer tanks refill — In Progress
• Chiller test run (one chiller at a time) — Planned
Suspected Initial Cause
The suspected initial cause is a cooling system failure due to a leak in the chilled water system.

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses.
We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 2026-08-15 12:26 CEST

Mitigation & Planned Actions
• Leak closure — Completed
• Second leak closure — Isolated and Investigation In Progress
• Chiller water refilling — In Progress
• Second chiller water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Chiller test run (one chiller at a time) — Planned

Suspected Initial Cause
The suspected initial cause is a cooling system failure due to a leak in the chilled water system.
We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses.
We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 2026-08-15 11:55 CEST

Mitigation & Planned Actions
• Leak closure — Completed
• Second leak closure — Isolated and Investigation In Progress
• Chiller water refilling — In Progress
• Second chiller water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Chiller test run (one chiller at a time) — Planned

Suspected Initial Cause
The suspected initial cause is a cooling system failure due to a leak in the chilled water system.
We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses.
We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 2026-08-15 11:28 CEST

Mitigation & Planned Actions
• Leak closure — Completed
• Second leak closure — Isolated and Investigation In Progress
• Chiller water refilling — In Progress
• Second chiller water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Chiller test run (one chiller at a time) — Planned

Suspected Initial Cause
The suspected initial cause is a cooling system failure due to a leak in the chilled water system.
We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses.
We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 2026-08-15 11:02 CEST

Mitigation & Planned Actions
• Leak closure — Completed
• Second leak closure — Isolated and Investigation In Progress
• Chiller water refilling — In Progress
• Second chiller water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Restoration work In Progress
• Fire system vendor to restore fire system — Restoration work In Progress
• Elevator restoration — Completed
• Chiller test run (one chiller at a time) — Planned

Suspected Initial Cause
The suspected initial cause is a cooling system failure due to a leak in the chilled water system.
We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses.
We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 2026-08-15 10:30 CEST

Mitigation & Planned Actions
• Issue investigation — Completed
• Leak closure — Verifying
• Chiller water refilling — In Progress (nearly complete)
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Onsite, Restoration In Progress
• Fire system vendor to restore fire system — Onsite, Restoration In Progress
• Elevator restoration — Completed
• Chiller test run (one chiller at a time) — In Progress

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses.
We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 2026-08-15 10:01 CEST

Mitigation & Planned Actions (Mitto DR Activation in progress)
• Issue investigation — Completed
• Leak closure — Completed
• Chiller water refilling — In Progress (nearly complete)
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress (nearly complete)
• Chiller vendor engagement — Enroute to the site
• Fire system vendor to restore fire system — Arrived on-site, Restoration In Progress
• Elevator restoration — Completed
• Chiller test run (one chiller at a time) — In Progress

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted for approximately three hours, and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses.
We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 2026-08-15 09:33 CEST

Mitigation & Planned Actions
• Issue investigation — Completed
• Leak closure — Completed
• Chiller water refilling — In Progress (nearly complete)
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Enroute to the site (ETA 09:30 Site Local Time)
• Fire system vendor to restore fire system — Enroute to the site (ETA 09:30 Site Local Time)
• Elevator restoration — Completed
• Pump operation to purge air from system — Planned
• Chiller test run (one chiller at a time) — Planned

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted for approximately three hours, and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses.
We appreciate your patience and understanding while we work to fully restore the affected services.

Service Restoration Update - 2026-08-15 08:58 CEST

Mitigation & Planned Actions
• Issue investigation — Completed
• Leak closure — Completed
• Chiller water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Chiller vendor engagement — Enroute to the site (ETA 09:30 Site Local Time)
• Fire system vendor to restore fire system — Enroute to the site (ETA 09:30 Site Local Time)
• Elevator restoration — Completed

Service Restoration Update - 2026-08-15 08:31 CEST

Mitigation & Planned Actions
• Issue investigation — Completed
• Leak closure — Completed
• Chiller water refilling — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Vendor engagement — Enroute to the site (ETA 20 minutes)
• Fire system vendor to restore fire system — In Progress
• Elevator unavailable— In Progress

We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted for approximately three hours, and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses.

Service Restoration Update - 2026-08-15 07:57 CEST

Mitigation & Planned Actions
• Issue investigation — Completed
• Leak closure — Completed
• Chiller water refilling — In Progress
• Additional hose installation to accelerate refilling process — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Vendor engagement — Enroute to the site (ETA 20 minutes)
• Fire protection vendor activation — Enroute to the site

Service Restoration Update - 2026-08-15 07:29 CEST

Mitigation & Planned Actions
• Issue investigation — Completed
• Leak closure — Completed
• Chiller water refilling — In Progress
• Additional hose installation to accelerate refilling process — In Progress
• Mobile dehumidifiers deployment — Completed
• Water clearing from affected areas — In Progress
• Vendor engagement — In Progress (ETA 20 minutes)
• Fire protection vendor activation — Enroute to the site

Service Restoration Update - 2026-08-15 06:58 CEST

Mitigation & Planned Actions
• Issue investigation — Completed
• Leak closure — Completed
• Chiller water refilling — In Progress
• Additional hose installation to accelerate refilling process — In Progress
• Mobile dehumidifier deployment — Completed
• Water clearing from affected areas — In Progress
• Vendor engagement — In Progress (ETA one hour)

Service Restoration Update - 2026-08-15 06:32 CEST

Mitigation & Planned Actions
• Issue investigation — Completed
• Leak closure — Completed
• Chiller water refilling — In Progress
• Mobile dehumidifier deployment — Completed
• Water clearing from affected areas — In Progress
• Vendor engagement — In Progress (ETA one hour)

Service Restoration Update - 2026-08-15 06:32 CEST

Mitigation & Planned Actions
• Issue investigation — Completed
• Leak closure — Completed
• Chiller water refilling — In Progress
• Mobile dehumidifier deployment — Completed
• Water clearing from affected areas — In Progress
• Vendor engagement — In Progress (ETA one hour)

Service Impact: *Outage ongoing in Data Center*.
Start: 2026-08-15 05:10 CEST
End: Ongoing

Description:

Cooling system failure due to a leak in the chilled water system.

Service Status

There is customer impact. Temperatures are affected, with the highest now at 50 degrees Celsius. The leak has been closed up and chiller water is refilling. Customers in the affected data halls are advised to review their business continuity plans.

Mitigation & Planned Actions

Mitigation & Planned Actions
• Issue investigation — Completed
• Leak closure — Completed
• Chiller water refilling — In Progress

Suspected Initial Cause

The suspected initial cause is a cooling system failure due to a leak in the cold water system.

Incident Summary

Equinix IBX Site Staff reports that on 07-JUN-2024 at 14:30 Site Local Time, a pipe from the Computer Room Air Handler (CRAH) unit was leaking, affecting all cooling systems in the facility. The leak has since been closed up and chiller water refilling is underway.

Customer impact:

Customers may experience service degradation, intermittent connectivity, or a complete inability to access hosted services and applications. Updates will be provided as soon as further information becomes available.

Thank you for understanding.