Outage in Mobile Text Alerts
This is an example incident
Resolved MinorOfficial incident page
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Outage Details
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Empathize with those affected and let them know everything is operating as normal.
Let your users know once a fix is in place, and keep communication clear and precise.
As you continue to work through the incident, update your customers frequently.
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
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