Outage in MobileIron

MobileIron Cloud Service Degradation - NA2 - https://jira.mobileiron.com/browse/SRE-165105

Resolved Maintenance

January 30, 2023 - Started about 3 years ago - Lasted 4 days
Official incident page

Incident Report

A number of MobileIron Cloud customers on the http://na2.mobileiron.com environment are experiencing a degradation to the service. The web portals may be slow or display errors and there may be delays in device check-ins. MobileIron Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

Components affected

MobileIron https://na2.mobileiron.com

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 02/03/2023 06:39PM

This incident has been resolved.

MONITORING about 3 years ago - at 01/31/2023 11:39PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 01/31/2023 07:37PM

The issue has been identified and a fix is being implemented.

MONITORING about 3 years ago - at 01/31/2023 04:29PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 3 years ago - at 01/31/2023 09:21AM

We are currently investigating this issue.

MONITORING about 3 years ago - at 01/31/2023 04:03AM

We are monitoring the cluster stability.

INVESTIGATING about 3 years ago - at 01/30/2023 04:36PM

A number of MobileIron Cloud customers on the http://na2.mobileiron.com environment are experiencing a degradation to the service. The web portals may be slow or display errors and there may be delays in device check-ins.

MobileIron Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

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