Outage in MobileIron

Ivanti Neurons MDM Core to Cloud Migration Service degradation - https://eu1migration-auriga.mobileiron.com - SRE-168905

Resolved Major
January 22, 2024 - Started 11 months ago - Lasted about 19 hours
Official incident page

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Outage Details

A number of Ivanti Neurons MDM Core to Cloud Migration Service customers on the https://eu1migration-auriga.mobileiron.com environment are experiencing a degradation. The Cloud Migration service admin portal is currently unavailable and new device migrations will not succeed. Devices originally registered to Core that have been previously migrated through the service will not be able to check-in until the issue is resolved. Ivanti Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/23/2024 06:21AM

This incident has been resolved.

MONITORING 11 months ago - at 01/22/2024 11:27AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 01/22/2024 11:15AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 01/22/2024 11:01AM

A number of Ivanti Neurons MDM Core to Cloud Migration Service customers on the https://eu1migration-auriga.mobileiron.com environment are experiencing a degradation. The Cloud Migration service admin portal is currently unavailable and new device migrations will not succeed. Devices originally registered to Core that have been previously migrated through the service will not be able to check-in until the issue is resolved.



Ivanti Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

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