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Outage in Mobilize

Intermittent performance and email delivery issues

Resolved Major
July 29, 2024 - Started over 1 year ago - Lasted about 1 month
Official incident page

Incident Report

We are observing email delivery issues for a subset of emails and are investigating. All expected emails will be sent, though there may be some delays.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/04/2024 04:00PM

Fixes to the Google Authentication workflow have been released.

MONITORING over 1 year ago - at 08/07/2024 01:34PM

Some features are working as expected again and we are continuing to monitor performance. Other features are still impacted by degraded performance and we are continuing to work on a fix.

Resolved and monitoring:
* Event related and export emails may be delayed
* Reminder emails were sent early for some events
* Inconsistent sign up counts and max capacity enforcement

Ongoing:
* Google login option is not working. Users are advised to log in by requesting a magic link in the interim.

MONITORING over 1 year ago - at 07/31/2024 09:37PM

Mobilize is currently experiencing degraded performance that is impacting the below features. We are working as quickly as possible to resolve these issues and will update this page as we have updates on our resolution.
* Event related and export emails may be delayed
* Reminder emails were sent early for some events
* Google login option is not working as expected
* Inconsistent sign up counts and max capacity enforcement

MONITORING over 1 year ago - at 07/31/2024 12:44AM

We are continuing to observe intermittent email delivery issues. All expected emails will be sent, though there may be some delays.

MONITORING over 1 year ago - at 07/30/2024 12:18AM

We have applied and are continuing to monitoring changes related to to e-mail sends.

INVESTIGATING over 1 year ago - at 07/29/2024 11:26PM

We have identified an issue and implemented a fix for website performance, and are continuing to monitor system health.

INVESTIGATING over 1 year ago - at 07/29/2024 11:05PM

We are actively responding to an issue affecting website performance.

INVESTIGATING over 1 year ago - at 07/29/2024 06:10PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 07/29/2024 06:10PM

We are observing email delivery issues for a subset of emails and are investigating. All expected emails will be sent, though there may be some delays.

Latest Mobilize outages

Elevated error rate - over 1 year ago

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