Outage in ModernLoop

Google API Latency Spike - Customers experiencing slowness

Resolved Minor
May 16, 2024 - Started 11 months ago - Lasted 4 days
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
ModernLoop Application
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/20/2024 09:18PM

Thank you for your patience. The team has implemented a workaround to the current Google API issues. We’ll be working with Google to help them address the root cause.

With our workaround we are actually seeing the latency reduce to below pre-incident numbers. (Lower is better) We truly appreciate your patience and understanding while we worked through this. If you continue to experience any slowness within the schedules flow, please let us know.

INVESTIGATING 11 months ago - at 05/16/2024 08:17PM

We are currently investigating this issue.

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