Outage in MoEngage
DC03 | Delay in data ingestion
Resolved MinorIncident Report
We are experiencing delay in our user and event ingestion pipeline. The issue started around 10am IST on 14-May.
This impacts all the ingestion to be delayed resulting in stale data availability in downstream systems.
The team has identified the issue and released a patch for the fix.
The current delay is ~3hours.
Components affected
MoEngage User Exports MoEngage Data Processing MoEngage Event Triggered Campaigns and Flows MoEngage User ImportsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 05/14/2026 03:01PM
The lag is cleared and latency is within our SLA threshold.
The team will take corrective actions as part of the incident post mortem.
MONITORING
11 days ago - at 05/14/2026 11:35AM
We are continuously monitoring the situation. The lag is slowly going down as we have provisioned more infrastructure.
Current lag is ~2.5 hours.
MONITORING
11 days ago - at 05/14/2026 09:57AM
The fix has been implemented and the lag is coming down. Current lag is ~3hours. The team is monitoring the systems
INVESTIGATING
11 days ago - at 05/14/2026 09:55AM
We are experiencing delay in our user and event ingestion pipeline. The issue started around 10am IST on 14-May.
This impacts all the ingestion to be delayed resulting in stale data availability in downstream systems.
The team has identified the issue and released a patch for the fix.
The current delay is ~3hours.
Latest MoEngage outages
DC04 | Delay in Data Processing - 11 days ago
[Dashboard-02] Delay in Campaign Sending - about 1 month ago
Dashboard 01 - Degraded Performance in Data Ingestion - about 1 month ago
Dashboard 03 – Degraded Performance in Trigger-Based Flows - about 2 months ago
[Dashboard-03] Delay in Ingestion Pipeline - 2 months ago
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