Connectivity Issues across accounts and devices identified

The platform is now back to regular service. Please refresh your browser to access the platform. Thank you for your patience.

We have restored access to the platform all on our servers. We continue to monitor the situation closely to ensure all issues are fully resolved.

We are seeing improvements in accounts in our EU server, and we're working to gradually restore all connectivity.
Our US and AUS servers are fully operational.

Accounts in our US and AUS servers should have regular access to the platform now. We continue to monitor and work on restoring connectivity for accounts in our EU server.

We are seeing improvements for accounts in our US server, while continue to work on connectivity issues in our EU server.
Accounts in our AUS server should be fully operational.

We are continuing to work on a fix for this issue.

Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress. We identified a cross regional internet issue caused by 3rd party cloud service.